Terms & Conditions

Areca Diagnostics – Your Health, Our Responsibility

Welcome to Areca Diagnostics. By using our website, booking tests, or choosing our services, you agree to the Terms & Conditions mentioned below. We request you to read them carefully so both you and our team are on the same page.

1. Using Our Website & Services

When you use our website or book any service, you agree to share accurate details such as your name, contact information, and any medical information required for your tests.
Any misuse of the website, false information, or unlawful activity is strictly prohibited.

2. Test Bookings & Appointments

  • Test bookings made online or through our team are confirmed only after verification.
  • Sometimes appointment timings may change due to emergencies, technical issues, or staff availability.
  • Home sample collection depends on your location and time slot availability.

We try our best to be punctual and communicate any changes on time.

3. Payments

  • Payments can be made online or at the time of sample collection/visit.
  • All prices mentioned are subject to change based on test updates or lab requirements.
  • Any fraudulent or unauthorized payment attempts will lead to service cancellation.

4. Reports & Turnaround Time

We aim to deliver reports within the promised time, but delays may occasionally happen due to technical issues, sample quality, or special processing requirements.
Reports are shared only with the patient or the authorized person.

We do not take responsibility for decisions made without consulting a qualified doctor.

5. Accuracy & Limitations

We follow strict quality standards, but like all medical labs, results may sometimes vary due to factors such as:

  • Sample quality
  • Biological variations
  • Pre-test preparations not followed properly

Patients are advised to consult a doctor for interpretation of results.
Our reports should not be treated as final medical advice.

6. Cancellation & Refund

  • Cancellations must be informed as early as possible.
  • Refunds (if applicable) depend on test type, processing stage, and consumables used.
  • Once a sample has been collected or processing has started, refunds may not be possible.

7. Privacy & Data Protection

Your personal and medical information is protected and handled as per our Privacy Policy.
We do not share your details with anyone except the medical team directly involved in your tests or where legally required.

8. Website Content

Content on our website, including text, pricing, and images, is for general information only.
We try to keep everything accurate, but occasional errors or updates may occur.

9. Use of Reports and Information

Reports and information provided by Areca Diagnostics are only for medical use.
They cannot be copied, misused, or altered for any other purpose.

10. Changes to Terms

We may update these Terms & Conditions from time to time.
Continued use of our website or services means you accept the updated terms.

11. Contact Us

If you have any doubts or need help understanding these terms, feel free to contact us:

Areca Diagnostics – Bhopal
📞 +91 7771052266
📧 info@arecadiagnostics.com
📍 64, Devlock Colony, CTO Road, Bairagarh Bhopal. 462030

We’re here to help you with clarity, transparency, and trust.