Privacy Policy

Areca Diagnostics – Your Health, Our Responsibility

Last Updated: 21 November 2025

At Areca Diagnostics, your trust matters to us. When you choose us for your health tests, you place your personal and medical information in our hands and we take that responsibility seriously. This Privacy Policy explains, in simple words, what information we collect, why we need it, and how we keep it safe.

1. Information We Collect

To provide smooth and reliable diagnostic services, we may collect the following details:

a) Personal Information

  • Your name
  • Mobile number
  • Email address
  • Address
  • Age, gender, date of birth
  • Any other details you choose to share

b) Medical & Health Information

  • Test bookings
  • Home sample collection details
  • Medical reports
  • Previous test history
  • Any information required to complete your diagnostic process

c) Technical Information

When you visit our website, some basic data gets collected automatically:

  • IP address
  • Device and browser type
  • Pages you visit on our website
  • Cookies and similar tracking tools (to improve your browsing experience)

2. How Your Information Helps Us

We collect your information only to serve you better. We use it to:

  • Book your tests and schedule home sample collection
  • Prepare and deliver accurate medical reports
  • Share updates related to bookings, samples, or results
  • Improve our website experience and customer support
  • Maintain service quality and internal records
  • Follow medical, legal, and safety guidelines
  • Book your tests and schedule home sample collection
  • Prepare and deliver accurate medical reports
  • Share updates related to bookings, samples, or results
  • Improve our website experience and customer support
  • Maintain service quality and internal records
  • Follow medical, legal, and safety guidelines

We do NOT sell, trade, or share your personal or medical information with anyone for marketing or advertising.

3. How We Protect Your Information

Your privacy is a priority at Areca Diagnostics. We follow strict safety practices to protect your data from misuse, loss, or unauthorized access.

  • Secure servers and encrypted systems
  • Limited access to medical information
  • Regular monitoring of digital and physical security
  • Compliance with medical and data protection guidelines

Only authorised team members involved in your test process can access your information — and even they follow a strict confidentiality policy.

4. Sharing of Information

We only share your information with:

  • Our NABL-certified partner labs for test processing
  • Medical professionals involved in preparing accurate reports
  • Government authorities if legally required

No information is shared with third-party advertisers or unrelated companies.

5. Cookies & Website Tracking

Our website uses cookies to offer a smoother, faster, and more personalised browsing experience. These cookies do not store personal or medical data — they simply help us improve website performance.

You can turn off cookies anytime from your browser settings.

6. Your Rights

You have full control over your information. You can:

  • Request a copy of your stored data
  • Ask us to update or correct your details
  • Request deletion of non-medical records (where possible)
  • Opt-out of non-essential notifications

Just contact us, and we’ll help you within a reasonable time.

7. Changes to This Policy

We may update this Privacy Policy from time to time to match new services, features, or legal requirements. Whenever we make changes, we will update the “Last Updated” date at the top.

8. Contact Us

If you have any questions about this Privacy Policy or want help regarding your data, reach out to us:

Areca Diagnostics – Bhopal
📞 +91 7771052266
📧 info@arecadiagnostics.com
📍 64, Devlock Colony, CTO Road, Bairagarh Bhopal. 462030

We’re here to help you with clarity, transparency, and trust.